Introduction

At Galactic Tours & Travels, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit our website, book travel services with us, or otherwise engage with our services.

1. Information We Collect

a. Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and postal address.
  • Payment Information: Credit/debit card details, billing address, and other payment-related information.
  • Travel Details: Passport numbers, visa details, flight preferences, and accommodation information.
  • Communication Records: Emails, messages, and other correspondence with our customer service.

b. Non-Personal Information

We also collect non-personal information such as:

  • Browser Information: IP address, browser type, and operating system.
  • Cookies: Data related to your use of our website, including pages visited and links clicked.

2. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: To process bookings, manage reservations, and provide customer support.
  • Payment Processing: To facilitate payments for our services.
  • Communication: To send booking confirmations, travel itineraries, and updates related to your travel plans.
  • Personalization: To tailor our services and offers to your preferences.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Airlines, hotels, and other travel service providers to fulfill your travel arrangements.
  • Payment Processors: Financial institutions and payment gateways for secure transaction processing.
  • Legal Authorities: Government agencies, regulators, or other third parties as required by law.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, track user activity, and gather analytics data. You can manage your cookie preferences through your browser settings.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
  • Objection: You can object to the processing of your personal information for specific purposes.

To exercise any of these rights, please contact us at Tourgalactic@gmail.com.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly. Your continued use of our website and services after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Galactic Tours & Travels
50 Habib Super Market, Shop no 214, Gulshan 1, Dhaka 1212
Phone: +8801326709397, +8801777777861
Email: Tourgalactic@gmail.com

10. Effective Date

This Privacy Policy is effective as of 01.10.2024.